This policy applies to FleetCor Technologies, Inc. and its group companies (collectively, FleetCor) and the websites that they operate. FleetCor operates this card program and website.
FleetCor considers your privacy important. We are committed to protecting the privacy of those who provide us with their contact and personal information. This policy describes the types of personal information we collect, how we use the information, with whom we share it, and the choices you can make about our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.
Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements.
FleetCor complies with the U.S.- EU Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries. FleetCor has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program, and to view FleetCor’s certification, please visit http://www.export.gov/safeharbor/.
Information We Collect
As a provider of payments services or other business services, we may have a direct relationship with you, and you may choose to provide personal information to us in connection with that relationship.
For example, you may provide us personal information when you apply for a product offered through FleetCor; sign up for FleetCor information; participate in promotions or surveys; apply for a product; apply to work for FleetCor; or otherwise communicate with us. When you provide this information to us, you are no longer anonymous. When applying for a business relationship and during such a business relationship, we obtain personal information about you from financial institutions and other entities in connection with your transactions. We also may obtain information about you from companies that process payment transactions, publicly available information systems, credit reporting agencies, and commercial information services.
If you apply for FleetCor products or services on our websites or through one of our sales associates, you may choose to provide us with your company and/or personal information.
FleetCor is not responsible for the information you volunteer about yourself in discussions in our forums or in publicly accessible interactions.
The types of personal information we may obtain are:
- Contact information (such as name, postal or e-mail addresses, and phone or fax numbers)
- Business contact information (such as job title, department and name of organization)
- Applicant and co-applicant information (such as name, postal or e-mail addresses, phone or fax numbers, date of formation or birth, and identification numbers)
- Username and password
- Payment card information
- Financial information (such as financial account information and information that may be contained in a credit report)
- PIN or access code
- Contact information for other people you would like us to contact
- Content you provide (such as comments)
- Employment information
- Mobile device unique identifier
- Social Media identifier (such as Facebook id)
- Geo-location data
- Other information (such as purchasing behavior and preferences, language preference, age, date of birth, gender and family status)
Anonymous Information We Collect
The cookies we store on your computer are not accessible on any other companies’ websites.
Most browsers allow you to modify your security to accept or reject cookies. You need not have cookies turned on to visit our site, but without them your access to some areas may be limited and custom navigation may not be available to you.
Like many websites, FleetCor may use web beacons. Web beacons help us improve our understanding of our web traffic and visitor behavior, as well as gauge the response to our promotional efforts. This information is not personally identifiable and is used for an aggregate picture of how visitors use our site.
How We Use Your Contact and Personal Information
We may use your contact and personal information to:
- Initiate applications for accounts you request, notify you of application status, or request additional information to further process applications under review
- Obtain credit information when you apply for a product or subsequently
- Process your transactions
- Create and manage your online account and respond to your inquiries
- Protect against fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure
- Carry out our obligations and enforce your obligations arising from our contracts
- Provide you with information about our products or services
- Provide you with information about other goods and services which may be of interest to you
- Allow you to participate in interactive features of our services
- Notify you about changes to our products and services
- Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our advertising; analyzing our products, services and websites; facilitating the functionality of our websites; and performing accounting, auditing, billing, reconciliation and collection activities)
- Monitor the use of and improve our interactive assets
- Perform data analyses (including anonymization of personal information)
- Evaluate your interest in employment and contact you regarding possible employment
- Comply with applicable legal requirements and industry standards and our policies
- We also may use the information in other ways for which we provide specific notice at the time of collection
Certain transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that it is FleetCor’s general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.
Information We Share
We do not sell or otherwise disclose personal information we collect about you, except as described herein or as otherwise disclosed to you at the time the data is collected.
We share information to perform transactions and other activities in connection with our business relationship. We may share the personal information we collect with our affiliates, issuers, merchants, processors, suppliers, and other entities that assist with transactions. We also may share the information with our service providers who perform services on our behalf. We do not authorize these service providers to use or disclose the information except as necessary to perform certain services on our behalf or comply with legal requirements. We require these service providers by contract to appropriately safeguard the privacy and security of personal information they process on our behalf.
We may share information with businesses with which we have a business relationship. Such businesses may contact you about products or services that may be of interest to you.
On our websites, you may choose to use certain features for which we partner with other entities. These features, which may include social networking and geographic location tools, may be operated by third parties that are not affiliated with FleetCor. These third parties may use personal information in accordance with their own privacy policies. On sites on which these features are offered, the relevant third parties are identified on the websites. We strongly suggest you review the third parties' privacy policies if you use the relevant features.
Your Rights and Choices
You may have certain rights regarding the personal information we maintain about you. We offer you certain choices about what personal information we collect from you, how we use that information, and how we communicate with you.
You may choose not to provide personal information to FleetCor by refraining from conducting a transaction using our products or services. You may elect not to have a unique cookie identification number assigned to your computer to avoid aggregation and analysis of data collected on our websites. If you would like to opt-out, click here. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all our website features.
You can at any time tell us not to send you marketing communications by e-mail by clicking on the unsubscribe link within the marketing e-mails you receive from us or by contacting us as indicated below under the heading “HOW TO REACH US.”
You can stop receiving marketing postal mail from us by following the opt-out instructions that may be included in a particular promotion. You also can opt-out of receiving promotional postal mail from us by contacting us as indicated below under the heading “HOW TO REACH US.”
You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of certain of our products or services. To change your preferences, contact us as indicated below under the heading “HOW TO REACH US.”
If you are located in the European Economic Area, you may direct us not to share your personal information with third parties, except (i) with service providers we have retained to perform services on our behalf, (ii) in the event we sell or transfer all or a portion of our business or assets, (iii) if disclosure is required by law or legal process, (iv) with law enforcement authorities or other government officials, or (v) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraud or other illegal activity. If you are located in the European Economic Area, we use your personal information only for the purposes indicated in this policy and any other policies that we have notified you of unless we have a legal basis, such as consent, to use it for other purposes. Where required by law, FleetCor obtains your prior opt-in consent at the time of collection for the processing of (i) personal information for marketing purposes and (ii) personal information deemed sensitive pursuant to applicable law.
How We Keep Your Information Secure
FleetCor is based in the United States of America. Any information you provide may be transferred to, stored and maintained in a secure database in the United States or transferred to a secure database outside the Unites States. When we transfer your information to other countries, we will protect that information as described in this policy.
The data that we collect from you may be transferred to, and stored at, a destination outside your home country. It may also be processed by staff operating outside of your home country who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. If you provide us with information about other employees or people in your organization, it is your responsibility to ensure that you have their consent to do so.
We will take reasonable measures to secure your data and protect it in accordance with this policy. FleetCor maintains an information security program that is designed to (i) secure and maintain confidentiality of your personal information; (ii) protect against anticipated threats or hazards to security or integrity of your personal information; (iii) protect against unauthorized access to or use of your personal information that could result in substantial harm or inconvenience to you or your entity if compromised; and (iv) comply with applicable laws. Our contracts with our suppliers and service providers similarly obligate them to protect your personal information.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk.
We use reasonable precautions, including appropriate technical, administrative, and physical procedures, to protect personal information from loss, misuse, or alteration. Information you provide to us is stored on our secure servers. Our Web pages that collect personally identifiable information, including personal and company information, are secured with Secured Socket Layers (SSLs). Most browsers will notify you of the pages secured by the SSLs.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Subject to applicable law, you may have the right to request access to and receive information about the personal data we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements.
To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below under the heading “HOW TO REACH US.”
FleetCor’s website is not intended for use by children, especially those under the age of 13. No one under the age of 13 should provide any personal information or participate in any forums, chats, or online discussions. Minors under the age of 18 are prohibited from applying for emails, newsletters and/or products or services, on our sites. If we identify that we have received any such data we will delete it.
By using FleetCor’s website and its services, you consent to our use of your contact information as it is outlined in this policy together with any other policies and/or terms that you are notified of.
FleetCor reserves the right to access and disclose contact and personal information to comply with applicable laws, lawful government requests and any orders of the court.
How to Reach Us
If you wish to opt out of receiving email, faxes, or phone calls from FleetCor, update your information, request that your information is deleted or request details of the information held, please send an email to email@example.com.
If you have further questions regarding this policy or if you wish to make a complaint, please contact us:
By email at: firstname.lastname@example.org and include your name and telephone number or email or postal address so that we can contact you; or
By letter to our Privacy Department in the U.S. at: FleetCor, Attn: Privacy Department, 5445 Triangle Parkway, Suite 400, Norcross, Georgia 30092, making sure to include your name and mailing address or telephone number so that we can contact you; or
By letter to our Privacy Department in the European Economic Area at: email@example.com.
Effective August 7, 2013