GETTING STARTED WITH FUELMAN

 

A Fuelman® fuel card is made to control costs in ways other payment methods can't. Wrangling fuel costs & misuse is what makes it a Fuelman®.

SET UP YOUR ONLINE ACCOUNT

LEARN HOW TO USE YOUR CARDS

SEE CARD CONTROLS AND ACCOUNT FUNCTIONS

2. SETUP YOUR ONLINE ACCOUNT

Manage your account with iFleet

  1. Visit www.iFleet.com and register as a first-time user.
  2. You will need your account number, billing ZIP code, and email address to complete registration. Find your account number in the "Get Started" email sent upon account approval.
  3. After registration, your temporary password will be emailed to you within 24 hours. 

Need help creating your iFleet account? Contact Customer Service at:

 1-800-877-0800

3. DRIVERS, LEARN HOW TO USE YOUR CARDS

Understanding how drivers use the Prompted ID

The standard Fuelman "vehicle" cards are kept with the vehicle. This allows drivers to rotate, using the vehicle's card for fuel purchases.

Each driver has a unique Prompted ID which tracks that driver's purchases. It works like a PIN and can be used with any card. A Prompted ID and odometer reading are required for fuel purchases.

What to do if your cards are lost or stolen

Adding a card to your account

Changing and assigning Prompted IDs

How to avoid card declines at the pump

Common card declines at the pump include:

  1. Driver entered an incorrect prompted ID: Avoid this by ensuring your drivers have the correct driver prompted ID. You can change or reset a prompted ID on your account management website (My Cards > Prompted IDs).
  2. Fuel site does not accept your type of card: Verify the fuel site accepts the card before fueling. Use the account management website’s Fuel Locator to figure out which fuel sites accept your card.
  3. Your account is over the credit limit: The account management website’s home page displays your current unbilled balances. Use this information to verify that your account is not over the credit limit.
  4. Purchase is outside of the card's controls: Each card has a vehicle profile with various limits such as transaction maximums, daily limits, time of week/day, and fuel type. To view your vehicle profiles, visit Vehicle Profiles under Cards > Card Profiles. These limits can be changed for each card.
  5. Your account is locked: Verify your recent payments were received and posted correctly or call customer service for more information.

BUILT-IN CONTROL: FUELMAN ONLY WORKS AT STATIONS ON THE FUELMAN NETWORK

Find Fuelman stations near you

4. MANAGE YOUR ACCOUNT

Total account control at your fingertips

Your account access is through iFleet. Track, manage and control fuel expenses across multiple vehicles and drivers with your online account.

Add or edit card profile

Add a user to your account

Change a user’s role

View statements and pay your bill

 

LOCAL SINCE 1985

 

Fuelman’s strong relationships with locally-owned stations facilitate your rebates at the pump. 

Account Login


Trouble logging in? Call us:

1-800-877-0800

Not a client? Apply here