1. GETTING STARTED WITH FUELMAN
A Fuelman® fuel card is made to control costs in ways other payment methods can't. Wrangling fuel costs & misuse is what makes it a Fuelman.
SET UP YOUR ONLINE ACCOUNT
LEARN HOW TO USE YOUR CARDS
SEE CARD CONTROLS AND ACCOUNT FUNCTIONS
2. SETUP YOUR ONLINE ACCOUNT
Manage your account
- Visit DRIVEN FOR FUELMAN® and register as a first-time user or download the DRIVEN FOR FUELMAN® mobile app.
- You will need your account number, billing ZIP code, and email address to complete registration. Find your account number in the "Get Started" email sent upon account approval.
- After registration, check your email for instructions on how to setup up your password and login to DRIVEN FOR FUELMAN®.
Need help creating your Driven account? Contact Customer Service at:
3. DRIVERS, LEARN HOW TO USE YOUR CARDS
Understanding how drivers use the Prompted ID
The standard Fuelman "vehicle" cards are kept with the vehicle. This allows drivers to rotate, using the vehicle's card for fuel purchases.
Each driver has a unique prompted ID which tracks that driver's purchases. It works like a PIN and can be used with any card. A prompted ID and odometer reading are required for fuel purchases.
How to file a fraud dispute
Adding a card to your account
Add prompted IDs
How to avoid card declines at the pump
Common card declines at the pump include:
- Driver entered an incorrect prompted ID: Avoid this by ensuring your drivers have the correct driver prompted ID. You can change or reset a prompted ID on your account management website (Cards > Prompted IDs).
- Fuel site does not accept your type of card: Verify the fuel site accepts the card before fueling. Use the account management website’s site locator to figure out which fuel sites accept your card.
- Your account is over the credit limit: The account management website’s home page displays your current unbilled balances. Use this information to verify that your account is not over the credit limit.
- Purchase is outside of the card's controls: Each card has a vehicle profile with various limits such as transaction maximums, daily limits, time of week/day, and fuel type. To view your vehicle limits, visit Vehicle Limits, under Card > Card Limits. These limits can be changed for each card.
- Your account is locked: Verify your recent payments were received and posted correctly or call customer service for more information.
FUEL ANYWHERE MASTERCARD® IS ACCEPTED IN THE U.S.
4. MANAGE YOUR ACCOUNT
Account control at your fingertips
Your account access is through DRIVEN FOR FUELMAN® website and mobile app. Track, manage and control fuel expenses across multiple vehicles with your online account online and mobile access.