GETTING STARTED WITH FUELMAN
A Fuelman Mastercard® fuel card is made to control costs in ways other payment methods can't. Wrangling fuel costs & misuse is what makes it a Fuelman®.
ACCESS YOUR ONLINE ACCOUNT
LEARN HOW TO USE YOUR CARDS
SEE CARD CONTROLS AND ACCOUNT FUNCTIONS
2. ACCESS YOUR ONLINE ACCOUNT
Manage your account with iConnectData
- Visit www.iconnectdata.com/FM to access your online account.
- Your username and temporary password were emailed to you from iConnectData@comdata.com.
Need help creating your iConnectData account? Contact Customer Service at:
3. DRIVERS, LEARN HOW TO USE YOUR CARDS
Understanding how drivers use the Prompted ID
Prompted IDs can work in one of two ways, depending on your business setup.
Driver cards are issued to a specific driver. A unique Prompted ID will be assigned to the driver to allow a cross reference to the vehicle being used when purchases are made by the driver’s assigned card.
Vehicle cards are issued to a specific vehicle. A driver will enter an assigned Prompted ID that can be assigned individually or from a pool of Driver ID prompts to cross reference the driver to the vehicle at time of purchase.
What to do if your cards are lost or stolen
Adding a card to your account
Changing and assigning Prompted IDs
How to avoid card declines at the pump
Common card declines at the pump include:
- Driver entered an incorrect prompted ID: Avoid this by ensuring your drivers have the correct driver prompted ID. You can change or reset a prompted ID on your account management website (My Cards > Prompted IDs).
- Fuel site does not accept your type of card: Verify the fuel site accepts the card before fueling. Use the account management website’s Fuel Locator to figure out which fuel sites accept your card.
- Your account is over the credit limit: The account management website’s home page displays your current unbilled balances. Use this information to verify that your account is not over the credit limit.
- Purchase is outside of the card's controls: Each card has a vehicle profile with various limits such as transaction maximums, daily limits, time of week/day, and fuel type. To view your vehicle profiles, visit Vehicle Profiles under Cards > Card Profiles. These limits can be changed for each card.
- Your account is locked: Verify your recent payments were received and posted correctly or call customer service for more information.
USE ANYWHERE MASTERCARD IS ACCEPTED1
4. MANAGE YOUR ACCOUNT
Total account control at your fingertips
Your account access is through iConnectData. Track, manage and control fuel expenses across multiple vehicles and drivers with your online account.
Access Multiple Account Codes and Customer IDs
View Transaction History
View Statements
Pay Your Bill
Disclaimers:
1. Some restrictions may apply including gambling and cash advances